Privacy Policy

This privacy policy sets forth ITR Economics LLC’s (“our” “us” “we” or “ITR”), a subsidiary of Crowe LLP (“Crowe”), policy and practices protecting personal information collected through our site that we operate and in connection with the services. This privacy policy has been compiled to better serve those who are concerned regarding the use of their 'Personally Identifiable Information' (PII) online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information on our website.

What personal information do we collect from the people that visit our blog, website, or app?

When ordering from or registering on our site, you may be asked to enter your name, email address, phone number, credit card information, or other details so that we can help you with your experience.

By submitting personal information to us, you consent to our use of such personal information in accordance with this policy.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, open a Support Ticket, or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to enable us to deliver the type of content and product offerings that most interest you
• To allow us to better respond to your customer service requests
• To quickly process your transactions
• To send periodic emails regarding your order or other products and services
• To follow up after correspondence (live chat, email, or phone inquiries).
• To improve our products or services
• To improve customer experience through behavioral data analysis
• To refine a marketing strategy
• To secure personal data by learning to capture and recognize specific users’ input

How do we protect your information?

Our website is regularly scanned for security holes and known vulnerabilities to keep your visits as safe as possible.

We use regular malware and vulnerability scanning tools as well as NIST best practices.

Your personal information is held separately from the server, and PII is obfuscated for user protection and only accessible to a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive or credit information you supply is encrypted via Transport Layer Security (TLS) technology.

To maintain the safety of your personal information, we implement a variety of security measures when you place an order or enter, submit, or access your information.

All payment transactions are processed through a third-party payment processing gateway provider and are neither stored nor processed on our server(s).

We will retain your personal information only for as long as is necessary for the intended purpose, unless a longer retention period is required or permitted by law, regulation, professional standards or our document retention policies.

What Personal Identifiable Information do we collect and why?

ITR collects PII data from clients as needed. This information includes contact information such as name, address, phone number, and email, as well as payment information and computer IP address. We collect the following information in order to maintain a professional relationship with our clients:

• Name
• Email addresses
• Passwords
• Physical address (if provided)
• Phone number
• Payment information
• IP addresses

Merger and Other Business Transitions

In the event ITR goes through a business transition, such as a merger, or the acquisition or sale of a portion of its assets, your personal information may be among the assets transferred.

Rights to Your Personal Information

Depending on your jurisdiction or the jurisdiction in which the data was collected, you may be entitled to request details regarding personal information about you that we process and are in possession of. In such instances, we may provide you with the ability to submit a request for access, rectification, erasure, request a copy of your personal information, or to restrict or object to further processing.

You are solely responsible for verifying the ongoing accuracy of the personal information submitted through the site. If you have an inquiry regarding the accuracy of personal information previously submitted, or have a request to modify such information, please contact us using the contact information below. We will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate. We may limit or deny access to personal information where providing such access would be unreasonably burdensome or inappropriate under the circumstances. All requests to access or change personal information will be handled in accordance with applicable legal requirements.

Visitors who choose to register with this site may correct and update their user profiles or unsubscribe from certain communications at any time. Visitors who would like to access or change their profiles or would like to request a copy of their personal information should contact us.

You may have the right to request that we disclose to you information about the categories of personal information that we collected, categories of sources from which the personal information is collected, the business or commercial purpose for collecting or selling personal information, the categories of third parties with whom we share personal information and the specific pieces of personal information we have collected. This privacy policy provides such information. If you have any questions regarding your personal information please contact us.

Individuals have a right to opt-out of the “sale or sharing” (as defined under the California Consumer Privacy Act of 2018) of your personal information. This right is applicable only to the extent that We are engaged in the sale or sharing of your personal information. We generally do not sell your personal information, however, there are circumstances where we share personal information with our third-party providers or others for which individuals may have the right to opt out. If you choose to exercise your right to opt out of the sale of your personal information, please opt-out.

We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents or service providers, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit to privacy@crowe.com.

We will not discriminate against you for exercising any of your rights with respect to your personal information. To exercise any rights available to you under applicable data protection law, please contact us at privacy@crowe.com or call 1-800-599-6046 (only available in English).

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow it). These files enable the site or service provider's systems to recognize your browser and capture and remember certain information. For example, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save users’ preferences for future visits.
• Provide information to ITR on aggregate site traffic and interactions.
• Provide safe and secure connection for DataCast subscribers. Datacast is an ITR OnDemand product used for leader indicator analysis.

You can choose to have your computer warn you each time a cookie is sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, see your browser's help menu to learn how to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, some of the features that make your site experience more efficient may not function properly. Some features, such as the login, may not function properly, and the user will not be able to use DataCast.

Specifically, we use cookies to:

• Remember whether a user is logged in
• Reduce the instances where multi-factor authentication (MFA) is required
• Enable Google Analytics to keep track of a user as they browse
• Enable HubSpot (CRM) analytics

Adaptive image is an image resizing plugin for responsive images; the cookie keeps track of screen resolution and expires after the session closes.

Login history is a plugin we use to keep track of the user’s analytics as they browse. The user’s IP is anonymized.

We use cookies for DataCast release notes to stop the popup if the user has already visited (this applies to other info/warning popups as well).

DataCast sends user data such as ID, email, username, and roles from our website to the DataCast server in order to validate the user and provide features such as email completion. It also stores ASP.NET session data. Both of these are encrypted through public/private key security.

Twitter gathers information from our widget in the footer. More information may be found here: https://twitter.com/en/privacy

Third-party disclosure

We will not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties, other than our service providers we use in the course of providing our services, unless we provide you with advance notice. We may release information as appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. Visitor information that is not personally identifying may be used internally for marketing, advertising, or other uses.

HubSpot, Google Analytics, and Authorize.net Support Sites

How does our site handle Do Not Track signals?

We honor Do Not Track signals, and we do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

We do not allow third-party behavioral tracking.

Children Privacy Protection

This site is not intentionally designed for or directed at children 16 years of age or younger. It is ITR’s policy to refrain from intentionally and knowingly collecting or maintaining personally identifiable information about children under the age of 16.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions provided at the bottom of each email or you may email us at privacy @crowe.com

Privacy Policy Changes

ITR reserves the right to amend or modify this privacy policy from time to time, as determined at ITR’s sole discretion, by publishing an update version on the site. ITR encourages you to periodically review this Privacy Policy. You can access the most current version of this privacy policy on the site.

Data Privacy Framework Notice

Crowe and ITR comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Crowe and ITR have certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Crowe and ITR have certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view the certification, please visit https://www.dataprivacyframework.gov/.

To view the Data Privacy Framework Notice, please visit https://www.crowe.com/data-privacy-framework.

How to Contact Us

To exercise your rights under applicable data protection law or submit requests, questions, comments or concerns about ITR’s privacy policy, EU-US Data Privacy Framework Certification, or data collection and processing practices, you can contact us at privacy@crowe.com or call 1-800-599-6046 (only available in English).

Once we receive your request, we may verify it by requesting information sufficient to confirm your identity. If you are a California resident and would like to use an authorized agent registered with the California Secretary of State to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. We reserve the right to deny requests if we have a reasonable belief that the request is fraudulent.